09.02.02 What is Conflict Management?

What is Conflict Management?

Conflict management is the process of recognising, handling and resolving tension, disagreements or disputes constructively, focusing on positive outcomes and improvements while minimising, avoiding or proactively eliminating negative impacts of that conflict. Rather than using the occurrence to punish the partner, effective management of conflict involves handling disagreements in a way that seeks clarity and preserves respect, so that differences do not compromise the safety and stability of a relationship.