What Went Wrong? Series

Watch Movies. Reflect. Apply. Excel in Your Work Performance

Many well-meaning professionals make mistakes that may initially appear insignificant yet undermine their performance at work, affect how they are perceived by others and diminish their prospects for recognition, greater responsibility and career advancement.

The What Went Wrong? Series uses Joy Nyabongo Movies to help you recognise such mistakes, examine how they may be reflected in your own work practices and identify what you could stop, start or continue doing to improve your performance at work.

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Series at a Glance

No. of Consultative Forums: 12
Duration per Forum: 90 minutes
Annual Participation Fee: US$ 300

ENROL FOR ANNUAL PARTICIPATION

Q&A HUB FOR 'WHAT WENT WRONG?' SERIES

The Q&A Hub for 'What Went Wrong?' Series provides access to the Featured Joy Nyabongo Movie and accompanying Reflection Questions designed to help you identify service flaws and examine your own personal service delivery.

VISIT Q&A HUB

Benefits

What Your Annual Participation Includes

Joy Nyabongo Movies

12 Service Blunders in Fiction

Watch the movies, identify what went wrong and consider what you could do differently when faced with the same situations.

A Joy Nyabongo Movie 001

When Desires Collide

JOY NYABONGO MOVIE 002

Memories of the Southern Pacific

JOY NYABONGO MOVIE 003

A Receptionist’s Mistakes

JOY NYABONGO MOVIE 004

Who Spoilt the Deal?

JOY NYABONGO MOVIE 005

The Case of the Boss, the Officer and a Desperate Customer

JOY NYABONGO MOVIE 006

Divide and Rule

JOY NYABONGO MOVIE 007

Promises of Heaven on Earth

JOY NYABONGO MOVIE 008

The Candle in a Girl’s Tender Heart

JOY NYABONGO MOVIE 009

Soreness at Bunga Gold

JOY NYABONGO MOVIE 010

The ‘Inconstant Supply’ Culture

JOY NYABONGO MOVIE 011

When Appreciation Becomes a Headache

JOY NYABONGO MOVIE 012

Jumping to Conclusions

JOY NYABONGO MOVIE 013

Linen in the Public

JOY NYABONGO MOVIE 014

The Day My Husband Missed It!

JOY NYABONGO MOVIE 015

Where a Husband's Hunger and a Wife's Menus Meet

JOY NYABONGO MOVIE 016

A Secretary's Cup of Tea

JOY NYABONGO MOVIE 017

A Thirsty Husband and the Mango Juice Temptation

JOY NYABONGO MOVIE 018

The Landlord, Cook and Bothersome Tenant

JOY NYABONGO MOVIE 019

Moods of a Turbulent Secretary

JOY NYABONGO MOVIE 020

The Case of the Secret Child

JOY NYABONGO MOVIE 021

Disrespect and a Delegate's Precious Beard

Other Benefits

Self-Assessment of Personal Service Delivery

Identify service flaws that may be reflected in your own service delivery and take proactive corrective action to safeguard your professional profile.

Guidance for Handling Challenging Service Situations

Raise questions about the situations portrayed in the movies as well as circumstances encountered in your professional life and benefit from practical guidance on what you should or should not do when faced with similar circumstances.

Exposure to Different Perspectives

Benefit from the observations and experiences of fellow subscribers from different organisations, industries and levels of responsibility. Their perspectives may draw your attention to considerations you might otherwise overlook when faced with comparable circumstances.

Relating the Movies to Your Own Experience

The situations portrayed in the Joy Nyabongo Movies provide a starting point for examining service mistakes, their possible causes and what could have been done differently.

Subscribers may also raise questions and challenges arising from their own personal service delivery, provided these fall within the scope of the Series.

Submit a Your Responses

Watch the Featured Joy Nyabongo Movie and work through the accompanying Reflection Questions in the Q&A Hub.

Submit your responses ahead of the upcoming Consultative Forum. The responses received will guide the discussion during the Forum.

SUBMIT YOUR RESPONSES