05.01.08 Part 6 of How Negative Gossip Almost Took My Life

The Irritating Mystery Shopping Visit that Could Have Spiced the Defamatory Rumour

While the defamatory rumour spread behind the scenes as we noticed later, our mystery shopping visits continued to be a darling for some chief executives as not only would the visits provide a baseline for service improvement, but many employees had taken the bull by the horns by addressing those gaps, a thing which continued to give us high visibility and recognition.

That was how a certain chief executive requested us to conduct a thorough mystery shopping visit at her organisation; and much to her satisfaction, the visit unearthed several service flaws. However, there was one official who abhorred our findings since several of the service disconnects were in his stead.  He was so visibly upset in a meeting; kicking up hell to the extent that his superior and one colleague gave us a heads-up about it.