03.07.T03-AP — Action Planning Worksheet: Strengthening Organisational Integrity

Turning Organisational Safeguards into Action

This section presents practical approaches that organisations can use to reduce opportunities for corruption and help employees maintain integrity.

Use this worksheet to identify the organisational safeguards that require strengthening and develop a practical plan for improvement.

Part A: Identifying Priority Areas

1. Which organisational safeguard requires the most attention in your organisation?

☐ Customer access and responsiveness

☐ Institutional memory

☐ Quality decision-making

☐ Workflow management

☐ Managing bureaucracy

☐ Procurement controls

☐ Payment controls

☐ Customer information and transparency

☐ Whistle-blowing systems

☐ Leadership example

☐ Other:

2. Why did you select this area?

3. What evidence suggests that improvement is needed?

Part B: Improving Customer Access

The chapter highlights the importance of making managers and responsible officers accessible to customers.

4. How accessible are leaders and decision-makers in your organisation?

5. What changes would improve customer access and accountability?

6. What role can you personally play in making your organisation more responsive?

Part C: Preserving Institutional Memory

The chapter recommends mentorship and knowledge-sharing systems.

7. What important knowledge could be lost if key employees left your organisation today?

8. What systems currently exist for knowledge sharing?

9. What practical step could strengthen institutional memory?

Part D: Improving Organisational Decision-Making

The chapter warns against becoming "Yes People."

10. What decisions in your organisation require greater scrutiny or challenge?

11. What prevents people from questioning poor decisions?

☐ Fear

☐ Organisational culture

☐ Lack of information

☐ Excessive hierarchy

☐ Fear of victimisation

☐ Other:

12. What can be done to encourage constructive challenge and better decision-making?

Part E: Strengthening Workflow and Reducing Bureaucracy

The chapter recommends electronic workflow systems and clear service standards.

13. Which organisational process causes the greatest delays or frustrations?

14. How might those delays create opportunities for bribery, favouritism or improper influence?

15. What practical improvement would make the process more transparent and efficient?

Part F: Strengthening Procurement and Payment Controls

The chapter discusses quotation reviews, transparent discussions and documented transactions.

16. Which procurement or payment process appears most vulnerable to abuse?

17. What warning signs have you observed?

☐ Abnormally high quotations

☐ Unclear pricing

☐ Cash transactions

☐ Poor documentation

☐ Lack of competition

☐ Private negotiations

☐ Other:

18. What control or safeguard should be strengthened?

Part G: Improving Transparency

The chapter emphasises providing enough information to customers and stakeholders.

19. What information should be more visible in your organisation?

☐ Service standards

☐ Prices and fees

☐ Contacts of responsible officers

☐ Organisational structure

☐ Complaint channels

☐ Reporting procedures

☐ Other:

20. How would greater transparency reduce opportunities for corruption?

Part H: Strengthening Whistle-Blowing Systems

The chapter outlines the characteristics of an effective whistle-blowing policy.

21. How confident would employees be in reporting corruption within your organisation?

☐ Very confident

☐ Somewhat confident

☐ Unsure

☐ Not very confident

☐ Not confident at all

22. What prevents people from reporting wrongdoing?

23. What changes would encourage more people to report concerns in good faith?

Part I: Leading by Example

The chapter concludes by emphasising leadership example.

24. What message do leaders in your organisation currently send about integrity?

25. What behaviours should leaders model more consistently?

26. What lesson from this section would you most want every leader in your organisation to apply?

Part J: My Sphere of Influence

Not everyone can change an entire organisation, but everyone can influence something.

27. What is your sphere of influence?

☐ Myself

☒ My team

☐ My department

☐ My ministry

☐ My organisation

☐ My community

☐ Other:

28. Which safeguard can you personally help strengthen?

29. What practical action will you take within the next thirty days?

My Organisational Integrity Improvement Plan

Priority Area 1

Safeguard to strengthen:

Action required:

Who should be involved:

Target completion date:

Priority Area 2

Safeguard to strengthen:

Action required:

Who should be involved:

Target completion date:

Priority Area 3

Safeguard to strengthen:

Action required:

Who should be involved:

Target completion date:

My Commitment

30. Which organisational safeguard would have the greatest impact if implemented effectively?

31. What is the most important lesson you learned from this section?

32. What one action will you take immediately after completing this worksheet?

Looking Ahead

33. Imagine your organisation successfully implemented the approaches discussed in this section. What would be different three years from now?

34. Complete the statement below.

I can contribute to a corruption-resistant organisation by: