02.06.T02-SA — Self-Assessment: Communication and Emotional Intelligence

How Effectively Do I Demonstrate Communication and Emotional Intelligence?

The articles in this section explore behaviours that influence communication, emotional control, professionalism, attentiveness and workplace relationships.

This Self-Assessment invites you to examine the extent to which these issues may be evident in your own work life.

Respond according to your actual experience rather than how you believe you should respond.

How to Complete the Assessment

For each statement, select the response that best describes your current experience.

1 — Never | 2 — Rarely | 3 — Sometimes | 4 — Often | 5 — Very Often

Some Criticisms Are Destructive - Identify Them and Ignore Them

1. I am able to distinguish between constructive criticism and destructive criticism.

1  2  3  4  5

2. I allow destructive criticism to affect me for a long time.

1  2  3  4  5

Do Not Let Your Inferiority Complex Be the Rope with Which to Hang Yourself - Overcome It

3. Feelings of inferiority sometimes prevent me from performing at my best.

1  2  3  4  5

4. I have confidence in my ability to contribute positively in my workplace.

1  2  3  4  5

Workplace Gossip Is Not Necessarily Gospel Truth - Manage It

5. I verify information before accepting workplace rumours as fact.

1  2  3  4  5

6. I sometimes make judgments about people based on workplace gossip.

1  2  3  4  5

Switching Off Your Phone Can Cheat You of an Opportunity - Always Be Reachable

7. I make reasonable efforts to remain accessible when people need to contact me regarding important matters.

1  2  3  4  5

8. I sometimes miss important opportunities or information because I am difficult to reach.

1  2  3  4  5

Harsh Words Should Not Penetrate Your Emotions - It Is Never Worth It

9. I remain emotionally controlled when faced with criticism or provocation.

1  2  3  4  5

10. Harsh words can affect my emotions more than they should.

1  2  3  4  5

Careless Speech Can Finish You Off - Guard Your Mouth

11. I think carefully before speaking about sensitive matters.

1  2  3  4  5

12. I sometimes say things that I later regret.

1  2  3  4  5

Customers Expect Your Undivided Attention - Keep Alert

13. I give customers or clients my full attention when interacting with them.

1  2  3  4  5

14. Distractions sometimes prevent me from giving customers the attention they deserve.

1  2  3  4  5

Displaying Bad Moods to Customers Is Unacceptable

15. I maintain a professional attitude even when I am experiencing personal frustrations or difficulties.

1  2  3  4  5

16. My moods sometimes affect the quality of service I provide to customers or colleagues.

1  2  3  4  5

My Score

Add your responses to Statements 1–16.

My Score: ______ / 80

Understanding My Score

16–31 — Significant Areas Require Attention

Your responses suggest that several aspects of communication and emotional intelligence may require closer attention.

32–47 — Some Positive Practices Evident

Your responses suggest that positive practices are evident in some areas, although improvement may be required in others.

48–63 — Many Positive Practices Evident

Your responses suggest that positive communication and emotional intelligence practices are evident in many areas of your work.

64–80 — Strong Practices Evident

Your responses suggest that strong communication and emotional intelligence practices are generally evident in your work.

Taking a Closer Look

17. Which statements received your highest ratings?

18. Which statements received your lowest ratings?

19. Were any of your responses higher or lower than you expected?

☐ Yes

☐ No

☐ I am not sure

If yes, which ones? Why did they surprise you?

20. Do several of your responses point to the same communication or emotional intelligence challenge?

☐ Yes

☐ No

☐ I am not sure

If yes, what pattern do you notice?

My Key Discoveries

21. What has this assessment revealed about your communication practices?

22. What has this assessment revealed about your emotional responses and interactions with other people?

23. Which area requires the greatest attention as you continue through this Guide?

Before I Move On

24. Which aspect of communication or emotional intelligence do you wish to strengthen as you continue through this Guide?