02.05.T03-AP — Action Planning: Teamwork and Organisational Effectiveness

Turning Insight into Action

The Reflection Scorecard and Self-Assessment have helped you identify strengths, challenges and opportunities for growth relating to teamwork, accountability and organisational effectiveness.

Use this Action Planning tool to identify the areas that require attention and the practical steps you will take to improve your contribution to your team and organisation.

Part A: Identifying What Requires Attention

1. Which lesson from this section has the greatest relevance to your current situation?

☐ Team Accountability Can Make or Break the Quality of Your Service

☐ Your Individual Contribution Is Critical to a Customer's Service Experience

☐ Work Satisfaction Is More Than Salary - It Is a Give and Take Relationship. Invest in It

☐ Good Today, Bad Tomorrow Is Unacceptable - You Must Be Consistent

☐ Treating Symptoms Rather than Root Causes Is a Waste of Resources - The Disease Will Recur

☐ Serving the Public Is a High and Noble Calling - Do Not Take It for Granted

2. Why did you select this lesson?

3. Which aspect of teamwork or organisational effectiveness requires the greatest attention?

4. How is this issue currently affecting your work, colleagues, customers or organisation?

Part B: Deciding What Needs to Change

5. What specific improvement would you like to see in this area?

6. Why is this improvement important to you?

7. How would this improvement benefit your team, customers or organisation?

8. Who else would benefit if this improvement occurred?

Part C: My Immediate Actions

9. What is one practical action you can begin taking immediately?

10. When will you begin?

11. What habits, attitudes or behaviours will you need to change?

12. What support, resources or guidance could help you succeed?

13. What obstacles could make improvement difficult?

14. How will you address these obstacles?

Part D: Monitoring My Progress

15. What evidence would indicate that improvement is taking place?

16. What workplace situations are most likely to reveal whether progress is occurring?

17. How will you monitor your progress?

18. Who can provide useful feedback regarding your progress?

My Action Plan

The area I will focus on is:

The improvement I wish to achieve is:

The first action I will take is:

I will begin by:

The evidence that progress is occurring will be:

Before I Move On

19. Which aspect of teamwork or organisational effectiveness do you intend to pay closest attention to as you continue through this Guide?

20. What do you hope will be different about your contribution to your team, customers or organisation as a result of the changes you have identified?