02.01.T03-AP — Action Planning: My Service Improvement Goals

02.01.T03-AP — Action Planning: My Service Improvement Goals

Turning Reflection into Action

The Pre-Reading Reflection and Baseline Assessment have helped you identify your current strengths, challenges and opportunities for growth.

Use this Action Planning tool to clarify what you hope to achieve as you work through Service Improvement Nuggets and the actions you intend to take to support your learning journey.

Part A: Identifying My Priorities

1. What are the three most important areas for improvement that emerged from your reflection and baseline assessment?

Area 1

Area 2

Area 3

2. Which of these areas requires the most immediate attention? Why?

3. What effect is this issue currently having on your work, relationships or service delivery?

Part B: Clarifying My Goals

4. What would you like to achieve in this area by the time you complete this Guide?

5. How would your work or service improve if you achieved this goal?

6. Who else would benefit if you achieved this goal?

7. What personal qualities, habits or behaviours will be most important in helping you achieve this goal?

Part C: My Commitment to Growth

8. What specific action can you begin taking immediately?

9. When will you begin?

10. What factors could prevent you from following through?

11. How will you address these potential obstacles?

Part D: What I Will Pay Attention To

12. As you work through this Guide, what behaviours or habits will you pay closer attention to?

13. What workplace situations are most likely to reveal whether improvement is taking place?

14. What evidence will indicate that meaningful progress is occurring?

15. How will you know that your service effectiveness is improving?

My Service Improvement Action Plan

The area I will focus on most closely is:

The improvement I hope to achieve is:

The first action I will take is:

I will begin by:

As I work through this Guide, I will pay particular attention to: