02.05.T02-SA — Self-Assessment: Teamwork and Organisational Effectiveness

How Effectively Do I Contribute to Teamwork and Organisational Effectiveness?

The articles in this section explore workplace behaviours that influence teamwork, accountability, service quality, employee satisfaction and organisational performance.

This Self-Assessment invites you to examine the extent to which these issues may be evident in your own work life.

Respond according to your actual experience rather than how you believe you should respond.

How to Complete the Assessment

For each statement, select the response that best describes your current experience.

1 — Never | 2 — Rarely | 3 — Sometimes | 4 — Often | 5 — Very Often

Team Accountability Can Make or Break the Quality of Your Service

1. I recognise that the quality of service provided by my organisation depends on the contribution of many people, not just my own.

1  2  3  4  5

2. I take responsibility for the impact my work has on the performance of my team.

1  2  3  4  5

Your Individual Contribution Is Critical to a Customer's Service Experience

3. I recognise that my actions can significantly influence a customer's experience.

1  2  3  4  5

4. I consistently perform my responsibilities in a way that supports quality service delivery.

1  2  3  4  5

Work Satisfaction Is More Than Salary - It Is a Give and Take Relationship. Invest in It

5. I take personal responsibility for contributing to my own work satisfaction.

1  2  3  4  5

6. I look for positive ways to improve my workplace experience rather than focusing only on frustrations.

1  2  3  4  5

Good Today, Bad Tomorrow Is Unacceptable - You Must Be Consistent

7. I provide a consistent standard of service regardless of circumstances.

1  2  3  4  5

8. Customers and colleagues can generally rely on me to perform consistently.

1  2  3  4  5

Treating Symptoms Rather than Root Causes Is a Waste of Resources - The Disease Will Recur

9. I make an effort to identify the underlying causes of workplace problems.

1  2  3  4  5

10. I avoid solutions that merely address symptoms while leaving the real problem unresolved.

1  2  3  4  5

Serving the Public Is a High and Noble Calling - Do Not Take It for Granted

11. I regard serving customers or the public as an important responsibility.

1  2  3  4  5

12. I strive to treat people with dignity, respect and professionalism.

1  2  3  4  5

Looking at My Overall Contribution

13. I willingly cooperate with colleagues to achieve shared goals.

1  2  3  4  5

14. I contribute positively to the effectiveness of my team.

1  2  3  4  5

15. I take ownership of problems rather than waiting for others to solve them.

1  2  3  4  5

16. I actively look for opportunities to improve service delivery.

1  2  3  4  5

My Score

Add your responses to Statements 1–16.

My Score: ______ / 80

Understanding My Score

16–31 — Areas for Significant Improvement

Your responses suggest that several aspects of teamwork and organisational effectiveness may require closer attention.

32–47 — Some Positive Practices Evident

Your responses suggest that positive practices are evident in some areas, although greater consistency may be required.

48–63 — Many Positive Practices Evident

Your responses suggest that positive teamwork and organisational effectiveness practices are evident in many areas of your work.

64–80 — Strong Practices Evident

Your responses suggest that strong teamwork, accountability and organisational effectiveness practices are generally evident in your work.

Taking a Closer Look

17. Which statements received your highest ratings?

18. Which statements received your lowest ratings?

19. Were any of your responses higher or lower than you expected?

☐ Yes

☐ No

☐ I am not sure

If yes, which ones? Why did they surprise you?

20. Do several of your responses point to the same teamwork or organisational effectiveness challenge?

☐ Yes

☐ No

☐ I am not sure

If yes, what pattern do you notice?

My Key Discoveries

21. What has this assessment revealed about your contribution to teamwork?

22. What has this assessment revealed about your contribution to organisational effectiveness?

23. Which area requires the greatest attention as you continue through this Guide?

Before I Move On

24. Which aspect of teamwork or organisational effectiveness do you wish to strengthen as you continue through this Guide?