02.04.14 Customer Service Excellence Action Planning Worksheet
Customer Service Excellence Action Planning Worksheet
My Priority Areas for Improvement
Identify three customer service areas that you would most like to strengthen.
Priority Area 1
Priority Area 2
Priority Area 3
My Improvement Plan
| Area for Improvement | Action I Will Take | Target Date |
|---|---|---|
Understanding My Customers
What do you believe your customers value most?
What do customers most frequently complain about?
Going the Extra Mile
What practical action could you take that would exceed customer expectations?
Personal Commitment Statement
The lesson from this section that I most need to apply is:
The first action I will take is:
Signature (Optional): ___________________________
Date: ________________________________________