Empowering You to Excel in Service Delivery
The quality of service delivered to external stakeholders is often a reflection of the quality of service within an organisation. Every employee, regardless of position in the organisational hierarchy, has a responsibility to deliver services that meet and exceed the expectations of internal and external stakeholders.
This program equips participants with the knowledge, skills and practical approaches required to excel in service delivery. Through Joy Nyabongo’s What Went Wrong? short movies, expert-led discussions and practical workplace activities, participants will examine practices that promote or undermine service excellence and learn how to improve service delivery in their respective work environments. Each participant will also benefit from a private one-on-one consultation with Joy Nyabongo to address a specific workplace service delivery challenge.
Program Duration:6 weeks
Sessions per Week:1
Duration per Session:90 minutes
Private Consultation:20 minutes
Program Fee:US$ 300
Consultative Forum on Secrets for Business and Side Hustles
While Uganda ranks among the countries with the highest business start-up rates, an incredibly high percentage of businesses fail within the first few years of operation. Many promising businesses crumble because of the misconception that a good idea and hard work are enough to make a business succeed.
This set of Consultative Forums will give you practical insights and guidance for navigating the realities of starting, managing and growing a business. You will learn how to avoid costly mistakes, make sound business decisions and build a business that thrives.
No. of Consultative Forums: 12
Duration per Forum: 90 minutes
Annual Participation Fee: US$ 300
Consultative Forum on Standing Out from the Crowd
Many professionals are qualified, competent and hardworking yet fail to make the professional impact that distinguishes them from the crowd. They may be overlooked for promotion, important assignments or other opportunities while peers with comparable qualifications and experience continue to advance.
This set of Consultative Forums responds to your questions by providing practical guidance on what you could do differently to improve your performance, strengthen your professional conduct and enhance your prospects for career progression.
No. of Consultative Forums: 12
Duration per Forum: 90 minutes
Annual Participation Fee: US$ 300
Consultative Forum on Parenting for Busy Professionals
Many parents struggle to balance demanding careers, business responsibilities and family life. Between the pressures of earning a living and raising children, parenting challenges can become overwhelming, particularly when children develop behavioural problems, struggle academically or become increasingly difficult to communicate with.
This set of Consultative Forums will give you practical guidance for addressing everyday parenting challenges, strengthening your relationship with your children and raising responsible, confident and well-adjusted young people.
No. of Consultative Forums: 12
Duration per Forum: 90 minutes
Annual Participation Fee: US$ 300
Consultative Forum on Mental and Emotional Well-being
The pressures of work, business, family responsibilities and everyday life can take a considerable toll on your mental and emotional well-being. Prolonged stress, anxiety and emotional exhaustion can undermine your productivity, strain your relationships and diminish your overall quality of life.
This set of Consultative Forums will give you practical guidance for managing everyday pressures, developing healthy coping practices, recognising signs of emotional distress and maintaining your mental and emotional well-being for improved performance at work, at home and in other areas of your life.
No. of Consultative Forums: 12
Duration per Forum: 90 minutes
Annual Participation Fee: US$ 300
