What you will learn
- Definition of ‘Empathy’
- Importance of being Empathetic in enhancing your performance
- Symptoms of not being empathetic
- Causes of being unempathetic
- Consequences of being unempathetic
- Guidelines for developing and displaying Empathy
After completing this Tool, you will be able to:
Describe the meaning of 'Empathy' and how it applies to fulfilling your role(s) successfully
Identify the indicators of the lack of empathy
Diagnose the causes of the lack of empathy
Identify the challenges that may be preventing you from being empathetic
Recommend practical solutions for addressing the challenges that may hinder you from being empathetic
Commit to actions that you will take in order to display empathy at all relevant levels in your environment
Contents
Duration: One Day + 3 weeks Follow-Up
Date: 13/06/2025; 9am-4pm
Mode of Training: Physical (i.e. in person) or Video Conference
Venue: SELTRAC, Kampala, Uganda
Lead Consultant: Joy Nyabongo with SELTRAC Team
Note: Dates can be customised to your convenience, for groups. Please contact us for details
Outline
Edutainment
The training program will use Joy Nyabongo's edutainment movie: A Receptionist's Mistakes; and other resources to highlight the challenges that employees encounter at work and convey solutions that a career person can easily identify with.
A combination of 'adult training methods' will be used for an effective learning experience.
Your Investment
US$ 99 per person
Includes Tuition and Conference Package i.e. Venue, 2 Refreshment Breaks and 1 Buffet Lunch
Certificate
You will receive a Certificate from SELTRAC (Service Excellence Training Centre)
How to Pay
by BANK TRANSFER or Mobile Money. Details will be on the invoice that will automatically be generated once you enrol.
