What you will learn
- Definition of a ‘Quality-oriented Work-Ethic’
- Importance of Service Quality Dimensions in enhancing your performance
- Symptoms of a 'poor quality' work-ethic
- Causes of a poor' quality work-ethic
- Consequences of a poor quality work-ethic
- Guidelines for developing and displaying a high quality work-ethic
After completing this Tool, you will be able to:
Describe the meaning of a ‘Quality-oriented Work Ethic' and how it applies to fulfilling your role(s) successfully
Identify the indicators of the 'not having a ‘Quality-oriented Work Ethic'
Diagnose the causes of not having a ‘Quality-oriented Work Ethic'
Identify the challenges that may be preventing you from having and/or displaying a ‘Quality-oriented Work Ethic’
Recommend practical solutions for addressing the challenges that hinder you from having and displaying a ‘Quality-oriented Work Ethic’
Commit to actions that you take in order to grow and display a ‘Quality-oriented Work Ethic’ at all relevant levels in your space
Content Outline
Edutainment
The training program uses Joy Nyabongo's edutainment movie: Soreness at Bunga Gold; and other resources to highlight the challenges that employees encounter at work and convey solutions that a career person can easily identify with.
A combination of 'adult training methods' are used for an effective learning experience.
