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How to Fulfill Your Role on the Frontline
Introduction
What is the meaning of a 'Frontline'?
Frontline, Customer Care and Mindset Change
Assess and Share your Experience on Fulfilling your Role on the Frontline
Feature Movie: The Case of the Boss, the Officer and a Desperate Customer
The Movie: The Case of the Boss, the Officer and a Desperate Customer (6:53)
Case Analysis and Practical Applications from the Movie on The Case of the Boss, the Officer and a Desperate Customer
How to Fulfill Your Role on the Frontline
Guidelines on How to Fulfill Your Role on the Frontline
Face-to-Face Sessions (Virtual or In-person)
Virtual Sessions
In-Person Sessions
Way-Forward
Learning Points
Personal Progress Report
What is the meaning of a 'Frontline'?
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