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TOOL 22: How to Enhance your Emotional Intelligence (ECOTRUST)
Introduction
What is Emotional Intelligence?
Emotional Intelligence, Efficiency, Effectiveness and Growth
Assess and Share your Experience on Emotional Intelligence
Feature Movie: The Case of the Boss, the Officer and a Desperate Customer
The Movie: The Case of the Boss, the Officer and a Desperate Customer (9:12)
Case Analysis and Practical Applications from the Movie on Emotional Intelligence
Face-to-Face Session (In-person)
In-Person Session
Enhancing your Emotional Intelligence
Group Discussion on Enhancing your Emotional Intelligence
Guidelines for Enhancing your Emotional Intelligence
Way-Forward
Learning Points
Case Analysis and Practical Applications from the Movie on Emotional Intelligence
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